Customers

Built for manufacturers that sell through architects, dealers and installers.

Since 2010 we have delivered CRM, sales and service systems for more than 100 companies in building materials and manufacturing, among them ISOVER, Rigips, Oventrop, Messer, Kampmann and RECKLI. Today we apply the same experience, with AI, to the applications no product covers.

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Since 2010in building materials and manufacturing
100+customers
2018Salesforce partner since

4.8115 reviews on the Salesforce AgentExchange (formerly AppExchange)

Insulation
Drywall systems
Valves and systems
Architectural concrete
Industrial gases
Climate technology

RECKLIBaucore and SalesExt with two-way ERP integration · Read the story

Four projects

What the work looked like.

Four companies, four different starting points: an IT landscape to connect, processes to design around the customer, sales and service to bring onto one platform, and a closer customer relationship despite an indirect sales model.

MesserIndustrial gases · Messer Schweiz AG

A CRM that works with the rest of the IT landscape.

We were design and implementation partner for Messer's CRM project, before go-live and after it. The hard part was connecting the CRM to the systems around it.

CRM design
Implementation
System integration

“IBS Technology plays a crucial role as our design and implementation partner in our CRM project. Accompanying us during the pre- and post-implementation phases, they have successfully tackled and overcome the challenges of integration with other IT systems.”

Cagatay UlukanCTO, Messer Schweiz AG

KampmannHeating and climate technology

Processes designed around the customer.

Kampmann's CRM team works with us on the processes behind the system. We help design them with the customer in focus and resolve whatever comes up along the way.

Salesforce
Process design
Ongoing support

“The best partner to create an experience for your customers. […] Whatever problem arises, IBS resolves it. We can only recommend IBS. IBS has greatly assisted us in designing processes with a focus on customer orientation.”

Marco SchniedersHead of CRM System, Kampmann · five-star Salesforce AgentExchange review

OventropValves and system technology

Service and sales on one platform, developed together since 2019.

Salesforce became Oventrop's single source of truth: a 360° view of every customer, customer requests prioritised by the service team, and campaigns that run across channels. We brought the industry knowledge and the integration work, and we kept building with them.

Sales Cloud
Service Cloud
Field Service
Account Engagement

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“We have been working with IBS since the introduction of Salesforce at our company in 2019. Together, we have further developed our organisation and taken both service and sales to a new level. Very good and successful cooperation.”

Marius Albrachtthen Head of Internal Sales, Oventrop · five-star Salesforce AgentExchange review, June 2024

RECKLIArchitectural concrete · Recklinghausen

Closer to architects and installers despite an indirect sales model.

Baucore and SalesExt on Salesforce, with two-way ERP integration and a mobile app for the field team.

Sales Cloud
Baucore
SalesExt
Account Engagement

Read the full story →

“Thanks to the good interfaces and the support from the Salesforce partner IBS Technology, the integration ran smoothly.”

Lutz HammerHead of Marketing, RECKLI

“IBS Technology combines state-of-the-art IT expertise with a real understanding of our requirements. Their solutions give us the tools we need to support our customers' marketing strategies.”

Matthias MauerM&L AG

What repeats

The same three problems, in different companies.

Indirect sales

Selling through people you don’t employ.

Architects, distributors and installers decide long before an order exists. We make that visible to your sales team.

Connected systems

Data maintained once.

ERP, PIM, DMS and CRM agree with each other, so nobody retypes an order or hunts for the current version.

One picture

Sales, service and marketing see the same customer.

Requests are prioritised, campaigns reach the right people, and the field team has today’s information.

What comes next

The next step is your own application.

These customers bought CRM, sales and service systems from us. Today we go one step further and build the application for the part of your process no product covers, with the method we use on our own products.

Talk through your use case

All three products are listed on the Salesforce AgentExchange.

Questions

Checking a partner’s references

Case studies and testimonials are a starting point, but ask for references you can call, ideally at companies with a similar size, industry and sales process to yours, and ask them what went wrong during the project, as well as what went right.

Useful questions include how closely the delivered timeline matched the original estimate, how the partner handled scope changes mid-project, and whether the team that scoped the project is the same team that delivered it, a common source of misalignment at larger implementation firms.

A customer list naming specific companies, rather than generic "manufacturing clients" language, is easier to verify: you can look up whether those companies are a similar size and sales model to yours, and reach out to them directly if a partner is willing to make the introduction.

Both matter, but industry fit tends to predict process fit better than company size alone. A manufacturer with a similar multi-tier distribution model will surface more relevant lessons than a same-size company in an unrelated industry, so start with industry and use size to narrow the list.

Tell us what your system can’t do today.

In 30 minutes we work out whether it is a case for Baucore, for Salesforce or for your own application. If it is worth doing, your blueprint is on the table on a date we fix up front.

Talk through your use case30 minutes, free, with our team.