These are the functions that IBS-Technology offers
as a solution for the industry sector:

Core function

  • Flexible data model
  • Hierarchical roles and rights concept
  • Integrated reporting and analytics
  • Simple user guidance through process design
  • Timeline representations thus intuitive navigation in customer and project data

Marketing

  • Campaign planning and automated processes
  • Response measurement
  • Event management
  • Lead / inquiry management
  • CRM / XRM-oriented management of people and companies

Sales Management

  • Corporate / association structures
  • Area management
  • Opportunity management
  • Offer calculation with version control process

Service Management

  • Complaints and claims management
  • Installed base management
  • Maintenance contract management
  • Service and ticket management
  • Actions report

Integrations

  • Email / groupware solutions
  • Bing maps – Integrations
  • Mobile support for smartphones and tablets
  • Offline availability

Benefits

  • Closed Loop - 360 degree view of customers and key accounts
  • Easy to use – intuitive, yet as complex as necessary
  • From the Mailbox-view to the business transparency
  • Search was yesterday, founding is today
  • My CRM, your CRM - Higher acceptance through personalization
  • Online or offline - With or without internet
  • System Integration - Making the information available
  • Industry 4.0 - Connecting business processes to the www
IBS Technology - Messer
IBS Technology - Oerlikon
IBS Technology - Wieland
 

Testimonial

As a design and implementation partner in our update CRM project IBS Technology have played their significant role in a remarkable manner. From pre- to post-implementation phase, in simple up to challenging scenarios involving other IT systems, they succeeded to make things work as we required.

Cagatay Ulukan
CRM Team Leader
Messer - Industrial Gasses

Since the beginning of our Update CRM project, IBS Technology have successfully delivered solutions that cater our needs. Moreover they have shown outstanding effort to maintain our CRM system robust 24/7, which is crucial for our CRM team across the globe.

Marc Stumpp
CRM Manager
Oerlikon Balzers

We benefit every day from the update CRM that IBS Technology had helped us customize. They focused on our requirements in both business and IT areas and delivered us solution that effectively supports us in providing our customers the highest level of satisfaction.

IBS Technology Client - Wieland
Frank Vogellehner
CRM Team Leader
Wieland - Copper and Copper Alloys Industry

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