More than 300 customers in the area of construction supply industry rely on the sector's experience and innovation power for many years. Here is an excerpt function and some benefits:

Core function

  • Flexible data model
  • Hierarchical roles and rights concept
  • Integrated reporting and analytics
  • Dynamic and customizable surface
  • Simple user guidance through process design
  • Timeline representations thus intuitive navigation in customer and building object data's

Marketing

  • Campaign planning and automated processes
  • Response measurement
  • Lead / inquiry management
  • CRM / XRM-oriented management of people and companies

Sales

  • Corporate / association structures
  • Area management
  • Construction object management with chronological and professional solution
  • Offer calculation with version control process

Service

  • Complaints and claim management
  • Installed base management
  • Maintenance contract management
  • Service and ticket management
  • Actions report

For Construction Supplier with technical products

Integrations

  • Email / groupware solutions
  • Bing maps – Integrations
  • Mobile support for smartphones and tablets
  • Offline availability

Benefits

  • Closed loop - 360 degrees of transparency of business partners and building objects
  • Easy to use - Intuitive, yet as complex as necessary
  • From mailbox - View to business transparency
  • Search was yesterday, founding is today
  • My CRM, your CRM - Higher acceptance through personalization
  • Online or offline - With or without internet
  • System Integration - Making the information available
  • Industry 4.0 - Connecting business processes to www

Testimonial

We benefit every day from the update CRM that IBS Technology had helped us customize. They focused on our requirements in both business and IT areas and delivered us solution that effectively supports us in providing our customers the highest level of satisfaction.

IBS Technology Client - Wieland
Frank Vogellehner
CRM Team Leader
Wieland - Copper and Copper Alloys Industry

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